Contractor Agreement

This Contractor Agreement (the “Agreement”) governs your participation as a contractor (“you,” “Contractor”) on Routed (“Routed,” “we,” “us”). It applies together with our Terms of Service and Privacy Policy; on fee and billing matters, this Agreement controls. By accepting at signup, you agree to all of the following.

1. What You Receive (the deliverable)

Routed provides two products: (a) Leads — an exclusive, phone-verified homeowner request matched to your configured service and territory, delivered for a live bridge call; and (b) Booked Appointments — a consented, scheduled in-home visit request from a verified homeowner for a service and location matching your configured territory/services, confirmed through Routed's booking flow.

The deliverable is the connection itself — the exclusive lead, or the booked appointment and its scheduled slot — and is complete at the moment of delivery (for a lead) or booking confirmation (for an appointment). The deliverable is never the completed visit, the homeowner's attendance, the homeowner's intent or ability to hire, or the awarded job.

2. No Guarantee

Routed does not control and does not warrant: the volume of leads or appointments, a homeowner's attendance at a scheduled visit, a homeowner's intent to hire, budget, or readiness, any conversion or close rate, or whether any job is awarded to you. Routed makes no guarantee of results and uses no “guaranteed” or specific close-rate representations.

3. Risk Is Priced In

The fee for each lead and each booked appointment reflects the expected rate of non-conversion across all connections — i.e., the fact that some homeowners will not attend, will not hire, or are only gathering information is already accounted for in the fee. Non-conversion is therefore not a basis for a refund, credit, or chargeback.

4. Fees & Auto-Billing Authorization

You authorize Routed to charge your payment method on file the applicable fees as they are incurred. This authorization is itemized as follows:

• Amount: the per-lead fee (your configured bid, default shown at signup) and the per-vertical booked-appointment fee disclosed to you in your dashboard fee schedule.
• Trigger: for leads, upon delivery to you; for booked appointments, upon booking confirmation (one charge per confirmed booked appointment).
• Payment instrument: the card or payment method you keep on file with Routed.
• Timing & notice: charged at the trigger above; you receive a receipt for each charge.

You acknowledge that your payment credential will be stored and used for future merchant-initiated charges under this authorization, that it remains in effect until you cancel as described in Section 9, and that you may update or remove the card from your dashboard (subject to the card-on-file requirement in Section 6).

5. Outstanding Balances Are a Debt

If a fee cannot be collected from your payment method (no valid card, decline, expiry, or a reversed/charged-back transaction), the fee becomes an immediately due, outstanding account receivable owed by you. Routed may: hold and offset the balance against any platform credits or future payouts; invoice you; continue to deliver leads/appointments regardless of card status; and, on non-payment, suspend service and pursue collection (internally, through a third-party agency, or by suit), including reasonable collection costs, lawful interest, and attorneys' fees to the extent permitted by applicable law. Outstanding balances survive suspension, deactivation, and cancellation.

6. Card on File; Failure Consequences

A valid, verified payment method on file is a condition of receiving leads and booked appointments. You agree to keep it current and authorize Routed to retry and to use card-updater services on failure. If the card later fails, Routed may send dunning notices, the balance continues to accrue as a debt under Section 5, and Routed may suspend service if the outstanding balance reaches the platform cap (currently $500). Suspension does not extinguish the debt.

7. Disputes & Credits (no cash refunds)

You may dispute a lead or booked appointment only for the following objective, platform-side defects, with supporting proof:

• homeowner no-show for a scheduled visit (with timestamped evidence);
• bad/unreachable contact information (phone unreachable after the defined attempts; invalid address);
• duplicate (same homeowner identity already connected to you within the defined window);
• wrong service (the homeowner's actual need is outside your configured services);
• wrong area (location outside your configured territory);
• fake / bot / fraudulent request.

Disputes must be filed within the stated window (for booked appointments, within 24 hours of the scheduled visit time; for leads, within 24 hours of delivery). A resolved dispute is remedied with platform credit only — never a cash refund.

The following are expressly NOT creditable, because they are business risk already reflected in the fee: “didn't hire me,” “just shopping” / tire-kicker, “homeowner changed their mind,” “only wanted a quote,” “low quality,” “couldn't close,” or “homeowner was rude/confused.”

8. Good Faith; No Abuse

Filing a knowingly false or unsupported dispute (e.g., claiming a no-show when the visit occurred) is a material breach. Routed may reverse credits obtained through false disputes and treat them as debt under Section 5, act on excessive dispute rates, prohibit bulk or out-of-window disputes, and suspend or deactivate Contractors who abuse the dispute process. Initiating a card chargeback instead of using this dispute process is also a breach; the authorization in Section 4 and your acceptance record serve as evidence in any chargeback.

9. Cancellation

You may cancel at any time from your dashboard. Billing for new leads and booked appointments stops at cancellation, and you will not be charged for any lead delivered or appointment confirmed after the effective cancellation time. Fees for leads delivered or appointments confirmed before cancellation remain due and collectible, and any outstanding debt survives.

10. Your Representations; Conduct

• You are properly licensed and insured for the services you offer, and your verification information is true and current.
• You will contact homeowners only through Routed's tracked channels, will not misrepresent your qualifications, and will comply with all applicable laws (including the TCPA and state licensing/insurance requirements).
• Each lead/appointment is exclusive to you; you will not resell or share it.
• You will not circumvent the platform to avoid fees or tracking.

11. Mutual Arbitration & Class-Action Waiver

You and Routed agree that any dispute arising out of or relating to this Agreement will be resolved by binding individual arbitrationadministered by the AAA under its applicable rules, seated in Missouri, governed by the Federal Arbitration Act. This agreement is mutual and binds both parties. You and Routed waive any right to bring or participate in a class, collective, consolidated, or representative action. Either party may bring a qualifying individual claim in small-claims court. You may opt out of arbitration by emailing legal@routed.com within 30 days of first accepting this Agreement. If the class-action waiver is unenforceable as to a claim, that claim proceeds in court while the rest of this section continues to apply; any other unenforceable part is severed.

12. Limitation of Liability; No Warranty of Outcome

Routed disclaims all warranties (including merchantability and fitness) as to homeowner intent, attendance, or job award, and provides the platform “as is.” To the maximum extent permitted by law, Routed will not be liable for indirect, incidental, special, consequential, or punitive damages or lost profits, and Routed's total aggregate liability will not exceed the fees you paid Routed in the twelve (12) months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

13. Acceptance Record

When you accept this Agreement at signup via an unchecked-by-default checkbox, Routed records your acceptance — including the timestamp, the Agreement version you accepted, and your account identity — as evidence of your agreement and your billing authorization under Section 4.

14. Changes; Governing Law; Contact

Routed may update this Agreement; material changes are versioned and notified, and continued participation after the effective date constitutes acceptance. This Agreement is governed by the laws of the State of Missouri. Questions: legal@routed.com or hello@routed.com.